How To Provide Good Customer Service And Give Great Service To Customers In Your Home Business
We all hate poor customer service so if you want to know how to provide good customer service within your own home business then this article from Mark Ford will show you a blueprint to making sure that your customers are always happy.
In this article Mark Ford talks about how to provide good customer service to your customers in your home business.
I have been a home business owner for many years now, over 25 years in fact, and I realise that a successful home business is built on the foundation of having a loyal customer base.
To build that customer base relies on offering high value products and services and more importantly how you treat your customers.
That is why I really wanted to show you how to provide good customer service to help your home business survive well into the future.
We are all customers and there will be many times that you have received poor customer service. Just for a moment think about the last time you felt let down by a service provider. You probably thought that you would never use them again and that is the thought that you never want your customers to ever have.
So if you are a small home business owner, I invite you to continue reading this post to the end and I will show you how to keep your customer retention figures as high as possible.
How To Provide Good Customer Service – 9 Ways To Keep Your Customers Happy And Coming Back For More
How To Provide Good Customer Service – Know Your Product
Whatever products and services you are offering you will need to know them inside out. Now this does not just apply to you as the owner! No, if you have people working for you then it is imperative that they also know everything about your products.
When your customers ask questions they expect you to be able to give them the answers. If you can’t then they will walk away forever and go to your competitor.
How To Provide Good Customer Service – Be Nice
Being nice and friendly to your customers costs absolutely nothing. If you meet them in person then greet them with a smile and if you are doing it over the phone, Zoom or Skype make sure that your tone is welcoming.
How To Provide Good Customer Service – Be Grateful
Always say thank you to your customers. Many businesses fail to do this and this could make you stand out from your competitors.
You can obviously do this by speaking to them in person, on the phone or if your business is based on the internet then send your customer an email.
How To Provide Good Customer Service – Make Sure That Your Staff Are Trained And Know What They Are Doing!
I mentioned earlier that they should know the product but you should also train them how to deal with people.
Your staff is an extension of you and therefore customers will build an impression of you through your staff. So train them on how to provide good customer service so your customer has the best overall experience possible.
How To Provide Good Customer Service – Be Respectful
Respect usually has to be earned but when it comes to customers you need to respect their needs and wishes. Always be polite and courteous even if you are dealing with a difficult situation such as returns or refunds.
How To Provide Good Customer Service – Listen To Them
A great way to provide great customer service is to listen to what they have to say. This doesn’t mean just listening to what comes out of their mouths, you also need to pick up on the body language that they are projecting and the feedback.
How To Provide Good Customer Service – Always Respond To Them
We have all been there when you try and contact a service provider and they never respond to you. This is infuriating when you are trying to get some assistance from them or trying to find out some information about them. So make sure you have in place a system that responds to people’s queries when they come in. Set up a support mechanism which gets back to them immediately to inform them that their issue is being looked into and you will be in touch shortly.
Then deliver on your promise and respond.
How To Provide Good Customer Service – Always Ask For Feedback
Many people are scared to ask for feedback from their customers but it is the best way to help you improve your service and customer experience.
Send out surveys, questionnaires and feedback forms to find out exactly what your customers are thinking and what they want.
How To Provide Good Customer Service – Act On The Feedback You Receive from Your Customers
There is absolutely no point in asking for feedback if you have no intention on acting on what you get back. So take some time to look through the feedback as there may be a common thread that can easily be put right.
What I have shared with you is how to provide good customer service in your home business. This is what I do in my business and it has brought great dividends. If I can help you further then please contact me here.
Mark Ford – Home Business Lifestyle Consultant, loyally stepping up for others SO THAT they are given inner peace. Business Website: Nice Money Publications.com
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